1. What are the benefits to applying for Child Support services?
The Child Support Agency can:
- Waive the fee for an Income Withholding ($35) to be sent to the employer
- Monitors child support and health insurance obligations
- Use tools to locate the court ordered payor and their sources of income
- Upon request and if appropriate, assist with reviewing and modifying child support and health insurance obligations
- Assist with collecting past due support.
- Use administrative and judicial enforcement tools, when appropriate
- Enroll unemployed or underemployed payors into ELEVATE
- Provide safety measures and options to survivors of abuse
2. How can I talk to my case specialist?
Anytime you call the Brown County Child Support Agency, you're directly connected with a case specialist who can view your case information and answer most questions. If they are unable to answer your specific question, they can send a message to your assigned case specialist for follow up. Most questions can be answered in your initial call.
3. How can I get legal advice?
Phone: 800-632-9082
4. Where can I check payments and balances?
5. Can I get a copy of my court order?
6. How can I change my court order?
There are three options to modify a financial obligation:
- Complete a Stipulation, which is a written agreement between the mother, father and the Family Court Commissioner. You can access the form on our Pro Se Forms and Documents page or from the Brown County Clerk of Courts Office.
- File a Pro Se Motion with the Family Court Commissioner's office. You can access the Pro Se Forms here or from the Brown County Clerk of Courts office.
- Request a review through the Brown County Child Support Agency by calling our office at 920-448-4090 and we can mail the paperwork to you. The review request paperwork must be completed in full, with all required attachments and fees.
If you wish to change custody, placement or visitation, you must complete either a Stipulation or Pro Se Motion. These documents can be found on our Pro Se Forms and Documents page.
7. Can child support help me modify or enforce my placement and/or custody order?
Placement and custody issues are not within the scope of the child support program. They are sometimes addressed during the initial court order, but only as a related issue to child support financial obligations. If you are looking to change your order or enforce your order, you could consider
filing a motion with the court or contacting the
Mediation Center of Greater Green Bay (for Brown County orders).
8. When and how will I get my DNA results?
Once all parties have had genetic testing samples collected, it takes three to four weeks for results to be received by the Child Support Agency. In most cases, the results will be mailed to you at the address we have on file.
9. When and how will I receive my child support payment?
Visit our How Support is Received page.
10. How do I make a payment for Child Support?
11. If someone has multiple support obligations, how are they paid out?
12. What happens when my child turns 18 or graduates?
We refer to this as emancipation. In Wisconsin, support continues until the youngest child turns 18 or graduates from high school. Visit our
emancipation page for more information.
13. I need help finding a job so I can pay my child support. Can you help?
We sure can! Visit our ELEVATE page for more information on our employment program.
14. I'm unable to work because of medical reasons, so I can't pay my support. What should I do?
Call the Child Support Agency at 920-448-4090 to speak with a specialist. We may need you to have your medical provider complete the
Ability to Work form.
15. Do I have a lien on my property?
16. Will my taxes be intercepted?
Visit the Department of Children and Families
Tax Intercept page for more information on tax intercept.
You can check your eligibility for tax intercept by logging into your
Child Support Online Services (CSOS) account and navigate to the bottom of the Case Summary page.
17. What happens if the other parent claims the child on their taxes, but the court order says I was supposed to?
Tax exemption issues are not within the scope of the child support program. They are sometimes addressed during the initial court order, but only as a related issue to child support financial obligations. You can contact a tax advisor or attorney for more information, contact the IRS, or file a motion with the court.
